Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
Top searches
A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
Unfortunately, some web hosts don't support Cbox (including MySpace, Friendster, and others). If you install your Cbox and all you see is code, or nothing at all, your host may not be allowing the HTML code that Cbox needs.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A:
The most common cause is a mistake in the address: check your Quick Link matches your Cbox username. Click the "Get your quick link" link on your Publish page to confirm it.
If the address is correct then the error is probably due to the option "Allow access only at this address" being enabled on your Publish page.
This option restricts access to your Cbox to pages belonging to the website you specify on the Publish page. Accordingly, it disables the Quick Link. For some users this is desirable, but if you want your Quick Link available simply disable the option.
A: Yes. We offer two versions of Cbox: Basic and Premium. The Basic version is completely free, so you don't have to pay to use it. The Premium version comes with a nominal charge. There are plenty of
good reasons to upgrade to the Premium version, but you don't have to if you don't want to.
A:
You can change your Cbox account control panel password at the Account details section of your control panel.
If you can't remember your current password you can request a new one at this page.
To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.
A:
By default, Cboxes on MyLeague are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation – choose "Inline (default)". Then a new HTML code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.
A: This means that your Premium Cbox has reached its expiry date and will need to be renewed in order to continue accepting messages. Renewal is simple – it's the same process as when you originally upgraded it,
at this page.
